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Carmen Passenger Recovery automatically evaluates the impact on passengers
from actual or proposed schedule changes. In finding the best solution, passengers can be re-accommodated
to other flights or be up- or down-graded. Carmen Passenger Recovery can also suggest re-timing of flights.
The optimizer will rapidly produce high quality solutions within one minute for any
kind of disruptions such as a closed hub or an impaired aircraft.
Carmen Rave is used to describe the company policy regarding the
re-accommodation of passengers. Carmen Passenger Recovery bases its decision on information
on each individual passenger. For example, it is possible to prioritize unaccompanied minors
and gold card passengers. The result is presented as a complete re-booking scenario in an
easy-to-read format.
All legality and quality is controlled with Carmen Rave. This guarantees
that solutions will always respect the company’s legality and quality policies as well
as the targets for costs and passenger service levels. With Carmen Rave you can control properties
such as prioritization of passenger categories, or the protection of certain markets.
Changes can be introduced at short notice by the local system administrator.
This ensures that the system delivers the best possible solutions, even after changes to seat
configuration, timetables, company policies, planning processes etc.
Carmen Integrated Operations Control is a platform for integrated disruption
management. It integrates the tools for Fleet Control, Crew Control and Passenger Recovery.
Carmen Passenger Recovery is a stand-alone system designed to work in an integrated
operations control environment. It can also work as a decision support tool on top of existing
systems for operational data management.
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