In addition to best of breed products, Carmen
Systems provides a wide range of services, such as training, support,
quality assurance visits and different types of consultancy.
Carmen Academy provides:
a variety of courses suitable for planners and technical staff as
well as managers. These include courses in basic crew pairing planning,
advanced crew rostering planning, system administration, changing
legality rules and cost reports, what a manager can expect and demand
from an organization equipped with Carmen's products, general optimization
theory, and much more...
The Carmen Service Centre
is our clients' everyday contact with the Carmen organization. Each
client has a dedicated Service Manager as a voice at Carmen. The
Service Centre can answer questions about functionality,
assist with installing new versions, be an active advisor on how to
achieve the best performance from the system and take care of any
problems that may arise.
Yearly
New Versions
A majority of our clients
rent the system. The rental agreement includes anew version annually.
The Service Managers constantly compile client feedback, and at least
once a year all clients meet to discuss desired improvements and new
functionality.
IQ
Visits
To make sure that our
clients benefit from recently delivered functionality an annual Installation
Quality (IQ) visit is carried out. During this visit the client's
process is reviewed and experts from Carmen suggest possible improvements
both from a technical and organizational perspective.
Carmen Systems provides a wide variety of consulting services based
around our existing products. Consulting services include taking
systems into production , assistance in production planning, evaluating
today's planning process, introducing new processes, analyzing agreement
efficiency and much more.
User
Conference
Every
year the Carmen
Users' conference is co-hosted by Carmen and one of our
clients. During the conference Carmen presents new processes and new
functionality. But most important is the possibility for our clients
to meet and exchange ideas.
