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KLM recently completed an internal
Customer Perception Questionnaire regarding the ongoing Carmen Rostering
implementation project at the Cabin Crew Division. Michel van Hout, VP Cabin
Crew Planning & Assignment said, "We are very pleased with this outcome
which shows the strengths of the implementation abilities of Carmen. Efficiency
and crew satisfaction are becoming more and more important and it is good
to see that the efforts of the Carmen-KLM team are paying off."
The review looked into the perception of how development projects are carried
out. In a scale of 110 Carmen scored 8 in all of the categories questioned:
Time plan compliance, Project budget compliance, Quality delivered,
Communication from project manager and Overall satisfaction. |
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