IPTIS (Integrated Public Transport Information System) is a comprehensive suite of journey planning software products, for complex multi-modal public transport enquiry services. The system can be tailored to any public transport journey planning application via any media, including the Internet and call centre operations. 

The system's powerful journey planning engine means that enquiries can be made using service providers, or based on routes, stops, landmarks, suburbs, or individual addresses. There are two major versions of IPTIS:

• IPTIS call centre application
• IPTISNET website application

Benefits
With its journey planning engine, IPTIS offers many benefits to both the user and the supplier of the system which:

Promotes the use of public transport

• Call centre, Internet and other electronic capabilities provide easy access to information
• Accuracy and timeliness of information increases confidence in the public transport system
• Tailor-made journey plans match to specific user enquiries
• Integrated multiple mode response provides optimal journey plan
• Map capability provides details on door-to-door directions

Provides better data management

• Data is more accurate and consistent
• Data is centralized for ancillary needs (such as transport planning)

Enhances call centre efficiency

• Reduced training time for phone operators
• Lower employee start up and on going costs
• Call centre capacity can be easily adjusted to meet demand profile
• Call centre can operate a flexible work force

Provides a consistent response

• The same information is available through all channels eg. call centre and Internet provide consistent answers
• Journey planning is consistent over all channels