|
Technology's role in business has moved
far beyond the scope of product development and systems integration. IT
is now an important part of any solution with technology and service becoming
inseparable. It is the solution we all seek in everything we do.
When Carmen started to evolve as a
company we focused totally in developing the most high-tech optimization
software in the industry. Today we are one of the global leaders in this
area with our pragmatic strategy of applying the latest research into
products solving real global problems. But this is not the total solution
though.
I see the total solution as the two
halves of our brain where technology and intellectual capacity is on one
side and service and making the technology easy to use on the other. To
become the leading supplier in the industry combining the two halves of
the brain is imperative.
Over the past few years I have been
passionate about building the service concept around Carmen's products
and solutions. To me service is a question of understanding, caring and
acting proactively and making my clients' problems my own.
Today I can proudly state that the
multi-cultural, dynamic climate at Carmen and the commitment and determination
of our employees, will give our customers the ability to use Carmen's
solutions to their full potential with a proactive and helping hand from
our staff.
I strongly believe that our tradition
of working non-authoritatively, on the back of teamwork and freedom for
the individual, goes a long way to explaining our service concept.
|