Carmen Integrated Operations Control is a platform for integrated disruption management with passenger service and cost control in focus. It provides an integrated view of crew, fleet and passengers. The system displays alerts raised by aircraft and crew related problems and provides an overview of the impact on the passengers. Manual repair tools as well as powerful optimization tools for recovery of crew rosters and aircraft routings are available. The impact on the revenue of changes is constantly monitored and can be minimized with a passenger recovery optimization tool. This makes it possible to generate solutions that are operationally feasible and provide the best service to passengers.

Increased service level
The airline increases the control over how the fleet is used on the day of operation and passengers are re-accommodated with minimum effect on the business. For example, the system can decide which flights to cancel or delay. It can also re-book passengers to other flights based on passenger value. As a result, priority passengers, such as high revenue passengers, gold card holders, group travel, or unaccompanied minors can be prioritized.

Reduced costs
The direct cost of delaying one flight from Europe to Asia overnight is €150,000. In addition there is the indirect cost of the airline’s public image being negatively affected. One major airline estimates the total financial impact of delays to €250,000,000. Carmen Integrated Operations Control will enable the airline to react to operational disruptions faster and generate better quality solutions that protect operation and profit.

Integrated process
Integrating Carmen Fleet Control and Carmen Crew Control with Carmen Passenger Recovery provides all users with a common overview and access to the same tools. With an integrated system you can evaluate how different recovery options will influence the other resource areas. This will help you make fast and cost efficient decisions in the day-of-operation process. You will also be able to simulate the total impact of possible upcoming problems in order to decide on the proper preventive actions.

Open architecture
Carmen Integrated Operations Control uses open architecture software which allows smooth integration with existing systems for operations control. The architecture supplies connections to other systems that can be used for gates, catering, other stations, by alliance partners etc. The system is scalable which makes it possible to implement the system step by step. Along with the ability to add recovery optimizers on top of already existing systems, it all in all sums up to a low-risk implementation.

General Information Questions & Answers Screendumps   Product Sheet (pdf)       Carmen Fleet Control Carmen Crew Control Carmen Passenger Recovery

If you have any questions about Carmen Integrated Operations Control, please contact us at [email protected]

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