Audience
This course addresses beginners not familiar with tracking concepts.

Prerequisites
None

Duration
1 day

Course goals
This course gives you an introduction to standard tracking concepts. After completing the course you will have a thorough understanding of:

• the workflow in a crew tracking department
• the choices of a crew tracker
• the complexity of the tracking problem
• different approaches to solving tracking problems.
  

Course topics

• Crew management process
• Work situation for a crew tracker:
  • responsibilities
  • conditions
  • typical work tasks
    
• Prioritization:
  • quality
  • stability
  • cost aspects
    
• Rules:
  • legal
  • union agreements
    
• Problem solving

All exercises are done using a generic flight data and rule set (Carmen Airlines).